- Shipping & Returns
Shipping & Returns
We will be out for vacation between 05/01/2017 and 05/22/2017. No return will be processed at this time.
It is very important to us that you are happy with your purchase! If you are not pleased with your purchase, you may return the item within 30 days of purchase for a full refund (all items must be in brand new, unwashed and unused condition with original tags and packaging or they may not be returned).
Please note that all return items must be in new, saleable condition (unworn, unwashed, and with all tags and original packaging intact). If you are not sure about whether to keep an item when you receive it, please keep it inside of its original packaging to protect it from pet hair or other dirt. We do not typically charge restocking fees, but if an item is returned to us soiled or with pet hair, we reserve the right to either charge a restocking fee of up to 20% or to refuse the return entirely and return it to the customer.
We do not, under any circumstances, accept used, worn, or washed items as returns. Please do not forget to include the original packaging when you return an item- if you fail to include the original packaging we will deduct 10% from your refund. We do not refund the cost of shipping from your original order. If you received free shipping and after return your order total is less than $49.00 we will charge $6.95 standard shipping cost.
We reserve the right to refuse any return that is sent back to us in used, washed, soiled condition, or in any condition inconsistent with the condition described to us at the time the return is requested. We reserve the right to deduct a restocking fee for such items, or to issue a refund equivalent to what we determine to be the value of the returned product in any condition that is not re-saleable. Returns that are sent to us in unclean or unsaleable condition will be returned to the customer.
Refunds will be issued for the cost of merchandise only and not for shipping costs. If you received free shipping on your original order, the shipping cost may be deducted from the amount of your refund.
If you with to do an exchange, we will issue store credit so that you may select your new items. Should you need the new items more quickly, please place a new purchase on our website, and we can then issue a refund for the returned items once we receive them.
Please ship return items back to us insured, via USPS to the following address:
Little Spruce Organics, P.O. Box 461171, Denver, CO 80246
*Please note that since our return address is a P.O. Box, we cannot accept return packages shipped via UPS or FedEx. If you must ship UPS or FedEx, please contact us for an alternate shipping address. Packages shipped to a P.O. Box address via UPS or FedEx will be automatically returned to the sender*
Please do not return an item without contacting us first. This helps us to process your return request much more efficiently.
If you have an account with us and you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. If you do not have an account with us, please contact us via email or call us at 1-800-385-1649. We will notify you via e-mail of your refund once we have received and processed the returned item.
Customers are responsible for the cost of return shipping, unless the return is a result of our error (e.g. you received a defective or incorrect item, etc).
We kindly request that you inspect your order very carefully upon receipt to be sure there are no incorrect, missing, or defective items. If an item is missing, incorrect, or defective, you may return it or exchange it within 10 days of receiving it. If you receive a defective item, please notify us right away, before using and/or washing the item- we do not accept used or washed items as returns. Please note that if an item has been washed and used and is then reported as defective, any improper care of the item, including but not limited to machine washing and/or drying wool or silk items, bleaching, dyeing, or any other improper care, will invalidate any warranty of the item.
We request that you obtain a tracking number for all returned items so that the item can be tracked if there is a problem, as we are not responsible for packages that are lost in transit.
You should expect to receive your refund within three weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We will always process your order as quickly as possible, and your order will generally be shipped within 1-2 business days. We carry all in-stock items in our warehouse, so your purchase will be shipped directly from us.
Shipping Within the US:
We currently offer flat rate standard shipping for $6.95 for all orders within the United States. When you select the flat rate shipping option, we will choose the shipping method, and we typically use standard shipping for this offer. If you need expedited shipping, please select your preferred shipping method when checking out. Weight-based shipping is also available during check-out.
Shipping to FPO and APO Addresses:
We are happy to ship to military addresses. Shipping is weight based and will be calculated when you check out.
Tracking your Package
We ship all orders with a tracking number, which is emailed to you at the time your package is shipped. Please note that electronic information can sometimes be delayed, and often items are delivered without any electronic updates at all.
When an item is shipped with a tracking number, the item is scanned as "delivered" once delivered but does not require a signature to confirm delivery. Once an item has been scanned as delivered, we do not assume responsibility for lost or stolen packages. If you wish to purchase additional insurance on your package or signature upon delivery, please indicate this in the "comments" field when placing your order, and we will charge you the difference after your order is placed.
For All Orders Outside of the US:
We do not currently ship to destinations outside of the US, except for Canada and Australia. Shipping rates are at current international courier rates. We ship USPS (First Class Internatinoal or Priority Mail International for Canada and Priority Mail International for Australia). When you place an order, we will estimate shipping costs for you that are weight-based.
Please be advised that when shipping internationally, customers are responsible for all brokerage and customs fees and duties. This cost may vary depending on the country. Once an international package has departed the US, we cannot be held responsible for the package.
*Please note that due to retailer policies, we are unable to ship HABA and Elves & Angels products to any international destinations, including Canada. All other brands in our store may be shipped to locations outside of the US. *
Please be sure to double-check your shipping address when you are checking out to make sure it is correct. Little Spruce Organics does not assume responsibility for orders with an incorrect shipping address. Orders with an incorrect shipping address may be re-routed by our shipper or returned to us as undeliverable. If the shipment is re-routed or returned as undeliverable, the billing party will be assessed a carrier charge as well as with any additional shipping fees that may apply.