It is very important to us that you are happy with your purchase. We kindly request that you inspect your order very carefully upon receipt to be sure there are no incorrect, missing, or defective items. If an item is missing, incorrect, or defective, you may return it or exchange it within 10 days of receiving it.
If you find that an item doesn't fit right or is not what you expected, you may return the item within 30 days of purchase for a full refund.
All returns that arrive to us more than 60 days following the original purchase date will be issued store credit only; it is not possible for us to issue a credit card refund outside of this 60-day window.
Please note that all return items must be in new, saleable condition (unworn, unwashed, and with all original packaging). If you are not sure about whether to keep an item when you receive it, please keep it inside of its original packaging to protect it from pet hair or other dirt. We do not charge restocking fees, but if an item is returned to us soiled or with pet hair, we reserve the right to either charge a restocking fee of up to 20% or to reject the return entirely.
We do not, under any circumstances, accept used, worn, or washed items as returns. Please do not forget to include the original packaging when you return an item- if you fail to include the original packaging we will deduct 10% from your refund. We do not refund the cost of shipping from your original order.
Refunds will be issued for the cost of merchandise only and not for shipping costs. If you received free shipping on your original order, the shipping cost will be deducted from the amount of your refund.
Important: Please do not return an item without contacting us first. This helps us to process your return request much more efficiently.
If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. If you do not have an account with us, please contact us via email or call us at 1-800-385-1649. We will notify you via e-mail of your refund once we have received and processed the returned item.
Customers are responsible for the cost of return shipping, unless the return is a result of our error (e.g. you received a defective or incorrect item, etc).
If you receive a defective item, please notify us right away, before using and/or washing the item- we do not accept used or washed items as returns. Please note that if an item has been washed and used and is then reported as defective, any improper care of the item, including but not limited to machine washing and/or drying wool or silk items, bleaching, dyeing, or any other improper care, will invalidate any warranty of the item.
We request that you obtain a tracking number for all returned items so that the item can be tracked if there is a problem, as we are not responsible for packages that are lost in transit.
You should expect to receive your refund within three weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We will always process your order as quickly as possible, and your order will generally be shipped within 1-2 business days. With the exception of Elves & Angels products, which ship from the manufacturer, we carry all in-stock items in our warehouse, so your purchase will be shipped directly from us.
Shipping Within the US:
We currently offer free standard shipping within the 48 contiguous United States for orders of $49.00 or more. The coupon code "shipfree" must be used at check out to receive the free shipping offer. We will choose the shipping method when the "shipfree" coupon code is applied, and we typically use standard shipping for this offer, so please do keep this in mind, and if you need expedited shipping, please contact us. This may not be combined with any other offers.
For all orders that do not receive free shipping, we offer weight-based shipping that will be calculated when you check out. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping to FPO and APO Addresses:
We are happy to ship to military addresses. Shipping is weight based and will be calculated when you check out.
Tracking your Package
We ship all orders with a tracking number, which is emailed to you at the time your package is shipped. Please note that electronic information can sometimes be delayed, and often items are delivered without any electronic updates at all.
When an item is shipped with a tracking number, the item is scanned as "delivered" once delivered but does not require a signature to confirm delivery. Once an item has been scanned as delivered, we do not assume responsibility for lost or stolen packages. If you wish to purchase additional insurance on your package or signature upon delivery, please indicate this in the "comments" field when placing your order, and we will charge you the difference after your order is placed.
For All Orders Outside of the US:
We ship internationally* at current international courier rates. We ship USPS for international orders (Priority Mail International only). When you place an order, we will estimate shipping costs for you that are weight-based.
Please be advised that when shipping internationally, customers are responsible for all brokerage and customs fees and duties. This cost may vary depending on the country. Once an international package has departed the US, we cannot be held responsible for the package. Please also note that all international sales are final; we cannot accept returns on international orders.
*Please note that due to retailer policies, we are unable to ship HABA and Elves & Angels products to any international destinations, including Canada. All other brands in our store may be shipped to locations outside of the US. *
Please be sure to double-check your shipping address when you are checking out to make sure it is correct. Little Spruce Organics does not assume responsibility for orders with an incorrect shipping address. Orders with an incorrect shipping address may be re-routed by our shipper or returned to us as undeliverable. If the shipment is re-routed or returned as undeliverable, the billing party will be assessed a carrier charge as well as with any additional shipping fees that may apply.